General Terms and Conditions of Stay – Alojamento Local “Azulmaris”
Address: Avenida dos Banhos, 125, 4485-691 Vila Chã – Vila do Conde, Portugal
Operator: Adriana Alexandra de Sousa Gonçalves
VAT: PT216305969
Licence number: 169024/AL
Contact: info@azulmaris.com – azulmaris.com
1. Scope and Acceptance
These Terms and Conditions regulate the provision of accommodation services at “Azulmaris.”
Booking a stay implies full acceptance of these terms.
2. Reservations and Payments
- The total amount is due at the time of booking.
- Accepted payment methods: bank transfer, credit card, PayPal.
- A security deposit of €500 will be blocked on the guest’s credit card at check-in and released within 2 days after check-out, provided no damage or loss has occurred.
3. Cancellation Policy
- More than 60 days before arrival: full amount will be refunded – no cancellation fees apply (however, a processing fee of €100 will be charged).
- Between 60 and 30 days before arrival: refund of 50% of the total booking amount.
- Less than 30 days before arrival: no refund – the total booking amount will be charged.
- No-show: the total booking amount will be charged.
4. Check-in / Check-out
- Check-in: from 15:00.
- Check-out: until 11:00.
- Self check-in is available via smart lock.
- Late check-out may be available upon request and subject to extra charges.
5. Occupancy and Guest Rules
- Maximum occupancy: 4 guests (including children).
- All guests must be declared at the time of booking.
- Visitors are not allowed to stay overnight.
- Minimum age to book: 18 years.
6. House Rules
- Quiet hours: 22:00 – 08:00.
- Smoking is only permitted on the terrace.
- Pets are not allowed.
- Parties and events are strictly prohibited.
- BBQs are not allowed; cooking is only permitted in the kitchen.
7. Cleaning and Waste
- Cleaning, linen, and towels are provided at check-out only.
- Washing machine is available in the apartment for guest use.
- Waste separation is mandatory; recycling points are located directly in front of the property.
8. Liability
- Guests are responsible for any damage caused to the property or its contents.
- Lost keys and damaged items will be charged to the guest.
9. Safety
- Guests must exercise caution on the terrace and avoid leaning or climbing over the safety barrier.
- The property is equipped with basic safety equipment: fire extinguisher, fire blanket, first aid kit, and emergency contact numbers.
10. Complaints
Guests can submit complaints through:
11. Applicable Law
These Terms are governed by Portuguese legislation, namely Decree-Law no. 128/2014, as amended, and other applicable legal provisions.
